HOT ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL LATEST TEST DUMPS 100% PASS | PASS-SURE ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL: ITIL 4 SPECIALIST: MONITOR, SUPPORT, FULFIL EXAM 100% PASS

Hot ITIL-4-Specialist-Monitor-Support-Fulfil Latest Test Dumps 100% Pass | Pass-Sure ITIL-4-Specialist-Monitor-Support-Fulfil: ITIL 4 Specialist: Monitor, Support, Fulfil Exam 100% Pass

Hot ITIL-4-Specialist-Monitor-Support-Fulfil Latest Test Dumps 100% Pass | Pass-Sure ITIL-4-Specialist-Monitor-Support-Fulfil: ITIL 4 Specialist: Monitor, Support, Fulfil Exam 100% Pass

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Our ITIL-4-Specialist-Monitor-Support-Fulfil valid study guide is edited by out IT professional experts and focus on providing you with the most updated study material for all of you. You will pass your ITIL-4-Specialist-Monitor-Support-Fulfil actual test in your first attempt. With the help of Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Current Exam Content, you will be more confident and positive to face your coming test. After you get your ITIL-4-Specialist-Monitor-Support-Fulfil certification, you will be getting close to your dream.

Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:

TopicDetails
Topic 1
  • Incident Management: This section of the exam gauges the proficiency of incident managers and support personnel, encompassing the entire lifecycle of incident management from initial detection to final resolution.
Topic 2
  • Introduction to Monitor, Support, Fulfil: This section of the exam evaluates the capabilities of IT service management experts and explores the core concepts of Monitor, Support, and Fulfil value chain activities in the ITIL 4 framework.
Topic 3
  • Monitor and Event Management: This section of the exam assesses the competencies of IT operations managers and service desk staff, focusing on the fundamentals and applications of IT service monitoring and event handling. It examines the implementation of robust monitoring systems.
Topic 4
  • Problem Management: This section of the exam evaluates the skills of IT service managers and analysts, addressing both anticipatory and responsive facets of problem management.
Topic 5
  • Service Request Management: This section of the exam appraises the abilities of IT fulfillment teams to focus on the streamlined processing of service requests. It explores creating and administering service request catalogs and tactics to enhance user satisfaction.

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q74-Q79):

NEW QUESTION # 74
Which of the following describes the purpose of the service desk practice desk practice?

  • A. To minimize the negative impact of incidents by restoring normal service operation as quickly possible
  • B. To ensure that the demand tor incident resolution and service requests is captured
  • C. To reduce the likelihood and impact of incidents by Identifying, actual and potential causes of incidents
  • D. To systematically observe services and service components, and record and report selected changes of state

Answer: B

Explanation:
The primary purpose of the service desk practice, according to ITIL 4, is to capture demand for incident resolution and service requests. The service desk acts as the communication point for IT users, ensuring that their issues and requests are recorded and handled. This function is critical for maintaining service quality and efficiency, as it allows the organization to quickly respond to incidents and ensure user needs are met.
Option B descres the purpose of incident management, not the service desk.
Option C refers to problem management, which focuses on identifying and reducing potential causes of incidents.
Option D describes monitoring and event management, which involves systematically observing services and components.


NEW QUESTION # 75
A service desk agent has recently been promoted to service desk manager. Which of the following will now be their new responsibility as a service desk manager?

  • A. Cooperate with team members in the context of service value streams
  • B. Ensuring a great user experience and high user satisfaction
  • C. Participate in activities of other practices as required by the service value stream
  • D. Reviewing and continually improving the service desk practice

Answer: D

Explanation:
As a service desk manager, the responsibilities shift from frontline service interaction (such as providing direct support and participating in the execution of tasks) to overseeing and improving the entire service desk operation. This includes strategic oversight, performance monitoring, and continual improvement of the practice.
Continual Improvement: A service desk manager is responsible for reviewing the performance of the service desk and working to continually improve it to better align with business needs and ensure efficient handling of incidents and requests.
Option B ("Reviewing and continually improving the service desk practice") directly reflects this higher-level responsibility of ensuring the practice is effective and evolving, which is a key duty for managers at this level.
Incorrect Options:
Option A: Participating in activities of other practices is more aligned with operational roles.
Option C: Cooperation within service value streams is also a tactical, frontline activity.
Option D: Ensuring user satisfaction is part of the role but not the primary responsibility of a manager.


NEW QUESTION # 76
An organization is improving its service desk practice. How should the organization use the guiding principle 'optimize and automate'?

  • A. Review and standardize service desk procedures using tools where possible
  • B. Use existing procedures until the resources are available to review them
  • C. Establish a clear and easy way to use communication channel for users
  • D. Gradually implement new service desk channels and tools

Answer: A

Explanation:
The guiding principle "optimize and automate" in ITIL 4 emphasizes making the best use of resources by simplifying and standardizing processes and then automating where it adds value. When improving the service desk practice, the first step should be to review and standardize procedures. This ensures that all processes are well understood and consistent before they are automated. Tools should then be applied to further enhance efficiency, but only after processes are optimized.


NEW QUESTION # 77
The service management team is analysing different practices, products, and services to map relevant value streams for further improvements. They are currently looking at the incident management value stream and are trying to identify waste. Which of the following is the BEST step for analysing information to find waste?

  • A. Identify the scope of the value stream analysis
  • B. Do the service value stream walk
  • C. Map the activities and the information flows
  • D. Reflect on the value stream map

Answer: C

Explanation:
The best way to identify waste in a value stream is to map the activities and information flows. This helps visualize how work and information move through the process, making it easier to identify bottlenecks, redundancies, or unnecessary steps that contribute to inefficiency.
Reflecting on the value stream map (Option A) and walking the service value stream (Option B) are useful steps but not as effective for identifying waste as mapping the detailed activities and flows.
Identifying the scope (Option C) is an important first step, but it doesn't directly help in identifying waste.


NEW QUESTION # 78
A service provider wants to separate records for problems under investigation and for known errors.
Which software tools will help to achieve this?

  • A. Knowledge management loots
  • B. Workflow management and collaboration tools
  • C. Service configuration management tools
  • D. Monitoring and event management tools

Answer: B

Explanation:
Workflow management and collaboration tools are used to track and manage the different statuses of problems, including problems under investigation and known errors. These tools help ensure that problems and known errors are handled using predefined workflows, allowing for clear separation of records. This also ensures that problems are moved through the correct processes until they are either resolved or logged as known errors.
Monitoring and event management tools track events and incidents but are not specifically designed for managing problem records.
Knowledge management tools store and provide access to information but do not manage workflows.
Service configuration management tools manage the configuration of services and assets, but they do not directly manage problem and known error records.


NEW QUESTION # 79
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