ITIL-4-Specialist-Monitor-Support-Fulfil Excellect Pass Rate | Simulation ITIL-4-Specialist-Monitor-Support-Fulfil Questions

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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:

Topic	Details
Topic 1	Problem Management: This section of the exam evaluates the skills of IT service managers and analysts, addressing both anticipatory and responsive facets of problem management.
Topic 2	Incident Management: This section of the exam gauges the proficiency of incident managers and support personnel, encompassing the entire lifecycle of incident management from initial detection to final resolution.
Topic 3	Introduction to Monitor, Support, Fulfil: This section of the exam evaluates the capabilities of IT service management experts and explores the core concepts of Monitor, Support, and Fulfil value chain activities in the ITIL 4 framework.
Topic 4	Service Request Management: This section of the exam appraises the abilities of IT fulfillment teams to focus on the streamlined processing of service requests. It explores creating and administering service request catalogs and tactics to enhance user satisfaction.
Topic 5	Monitor and Event Management: This section of the exam assesses the competencies of IT operations managers and service desk staff, focusing on the fundamentals and applications of IT service monitoring and event handling. It examines the implementation of robust monitoring systems.

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ITIL-4-Specialist-Monitor-Support-Fulfil Excellect Pass Rate Offer You The Best Simulation Questions to pass Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam exam

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q106-Q111):

NEW QUESTION # 106
Which of the following roles is typically the request initiator in the service request management practice?

A. Product Owner
B. Any user or authorized user representative
C. Service owner
D. Technical specialist

Answer: B

Explanation:
In the service request management practice, service requests are typically initiated by users or their authorized representatives who require assistance or access to services. These requests are usually routine and standardized, such as password resets or access to software, and can be initiated by any user or an authorized user representative.
User Initiation: Service requests are meant to fulfill user needs related to service consumption. Any user or an authorized representative can initiate these requests, making this role central to the service request management process.
Option A ("Any user or authorized user representative") is the correct answer because it aligns with ITIL 4's definition of service request initiators.
Incorrect Options:
Option B (Product Owner): This role focuses on product development and delivery, not initiating service requests.
Option C (Service Owner): The service owner manages the overall service, not individual requests.
Option D (Technical Specialist): They provide expertise but are not typically request initiators.

NEW QUESTION # 107
How can partners and suppliers support the service desk practice?

A. By providing trained resources to work in service desk teams
B. By reducing the amount of automation used by the service desk
C. By reducing the need to customize the IT services
D. By mandating that all users utilize self-help portals

Answer: A

Explanation:
Partners and suppliers can play an important role in supporting the service desk practice by providing trained resources to work alongside internal teams. This is particularly useful in situations where specialized knowledge or additional staffing is required to handle user requests efficiently. By integrating trained external resources into the service desk, organizations can enhance their capacity and expertise, leading to better service delivery.
Providing Trained Resources: Suppliers can augment the capabilities of the service desk by contributing skilled personnel who are familiar with the tools, processes, and services being offered.
Option C ("By providing trained resources to work in service desk teams") is the correct answer as it reflects how partners and suppliers can directly support service operations.
Incorrect Options:
Option A: Mandating self-help portals doesn't require supplier involvement.
Option B: Reducing automation is counterproductive to efficient service desk operations.
Option D: Reducing customization of IT services isn't directly related to service desk support.

NEW QUESTION # 108
A service provider analysed the performance of the service desk practice and identified several improvement initiatives. Which software tools will help the service provider to track the progress of these initiatives?

A. Workflow management and collaboration tools
B. Work planning and prioritization tools
C. Survey tools
D. Analysis and reporting tools

Answer: A

Explanation:
To track the progress of improvement initiatives in the service desk, workflow management and collaboration tools are essential. These tools allow for the automation and tracking of tasks, ensuring that improvement activities are well-organized and that stakeholders can collaborate effectively on initiatives. By using these tools, service providers can ensure that workflows are properly managed and that progress is tracked in a transparent way.
Workflow Management: Automates and tracks the sequence of tasks related to service desk improvements.
Collaboration Tools: Facilitate communication and coordination between different teams working on improvement initiatives.
Option A ("Workflow management and collaboration tools") is the correct answer because these tools directly support tracking and managing improvement initiatives.
Incorrect Options:
Option B (Analysis and reporting tools): These are useful for measuring outcomes but not for tracking the progress of initiatives.
Option C (Work planning and prioritization tools): These help in planning, but not in tracking the execution of improvements.
Option D (Survey tools): These are for gathering feedback, not for tracking progress.

NEW QUESTION # 109
What is the CORRECT description of a known error?

A. An error which may cause, or has already caused, one or more incidents
B. A solution that reduces or eliminates the impact of one or more incidents
C. A problem that has been analysed but has not been resolved
D. A repeatable approach to the management of a particular type of problem

Answer: C

Explanation:
In ITIL 4, a known error is defined as a problem that has been analyzed but not resolved. It is a condition where the cause of the problem is understood and documented, but a permanent solution has not yet been implemented. Known errors often have workarounds that can reduce the impact of the issue, but the underlying problem remains unresolved until further actions can be taken.
Other options:
A: Describes a workaround, not a known error.
C: Describes an incident, not a known error.
D: Refers to a process but does not define a known error.

NEW QUESTION # 110
Which is an input to the 'event handling' process?

A. Service catalogue
B. Service performance thresholds
C. Service health criteria
D. Monitoring plan

Answer: B

Explanation:
The event handling process is triggered by events that indicate deviations from normal performance. Service performance thresholds are predefined levels of acceptable performance, and they act as inputs to the event handling process, helping to determine whether an event should trigger an alert or require further action.
Service Performance Thresholds: These thresholds define the boundaries of acceptable performance. When exceeded, they trigger events that are handled by the event management process.
Option D ("Service performance thresholds") is the correct answer because these thresholds are key inputs that trigger events when breached.
Incorrect Options:
Option A (Service health criteria): This focuses on broader health monitoring but isn't directly linked to event triggers.
Option B (Service catalogue): This outlines available services but doesn't trigger events.
Option C (Monitoring plan): This guides monitoring activities but isn't an input to event handling itself.

NEW QUESTION # 111
......

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ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL EXCELLECT PASS RATE | SIMULATION ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL QUESTIONS

ITIL-4-Specialist-Monitor-Support-Fulfil Excellect Pass Rate | Simulation ITIL-4-Specialist-Monitor-Support-Fulfil Questions